Return Policy

1. Eligibility for Returns

You may request a return under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery

• The return request is raised within 48 hours of delivery

• The item is unused, unworn, and in its original packaging with all tags intact

Personalized, customized, or made-to-order products are not eligible for return, unless damaged or defective.

2. Non-Returnable Items

The following items are non-returnable:

• Personalized or customized gifts

• Digital products or gift cards

• Items damaged due to misuse, negligence, or normal wear and tear

• Products returned without original packaging

3. Return Request Process

To initiate a return:

1. Email us at [support@foundershug.com] within 48 hours of receiving your order

2. Share your Order ID, product images, and reason for return

3. Our team will review your request and respond within 2–3 business days

Once approved, return instructions will be shared with you.

4. Return Shipping

• If the return is due to our error (wrong or damaged item), we will bear the return shipping cost

• For all other approved returns, shipping charges are non-refundable and must be borne by the customer

5. Refund Policy

• Refunds are processed after the returned item passes quality inspection

• Approved refunds will be credited to the original payment method

• Refund processing time: 7–10 business days after product receipt

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

6. Replacement Policy

If you prefer a replacement instead of a refund:

• Replacement requests are subject to product availability

• We will dispatch the replacement within 5–7 business days after approval

7. Cancellation Policy

• Orders can be canceled within 12 hours of placing the order

• Orders that are already shipped or under customization cannot be canceled

8. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 48 hours of delivery

• Share clear images or an unboxing video (if available)

Requests received after this period may not be accepted.

9. Changes to This Policy

Foundershug reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [info@foundershug.com]
Website: https://foundershug.com